--- title: 'Managed Hosting & Server Support Services - Web, Cloud VPS & Dedicated | Zo' description: 'Professional managed support for Web Hosting, Cloud VPS, and Dedicated Servers. 24/7 server administration, proactive security, performance optimization, and on-demand technical assistance.' image: 'https://zomro.com/static/site/images/logo/logo-white.png?v=1789728819' --- # Paid Technical Support Paid technical support plans are expert guidance, the fastest possible responses, optimization, migration, security, monitoring, and other solutions to improve server and website performance. View Tariffs How to get ![builder](/static/site/imagesNew/premiumSupport/premium-support-hero-video-img.avif?v=1789728819) ## Paid Technical Support Plans Managed Support Server Management Services ## One-time paid system administrator assistance Available for any volume of one-time technical tasks. Get top-level service from Zomro technical specialists to solve your one-off tasks. Pay only for the work within the agreed technical scope. The service is provided on an hourly billing basis. Cost of services zomro server other servers Cost per hour €50 €55 Billing interval 15 min 15 min Minimum charge €12.50 €13.75 Cost of services zomro server Cost per hour >€50 Billing interval15 min Minimum charge€12.50 other servers Cost per hour€55 Billing interval15 min Minimum charge€13.75 [ CONNECT SERVICE ](https://cp.zomro.com/services/one-time-support/requests) SERVICE DELIVERY PROCESS STEP 1 Create a support request (response within 50 minutes) STEP 2 Together we define the desired result. STEP 3 Provide server access for technical review. step 4 Agree on the scope of work, timeline, and cost. step 5 Top up your balance and complete the payment. step 6 We complete the work and verify the result. ![Robot Image](/static/site/imagesNew/premiumSupport/premium-support-robot.avif?v=1789728819) Request for paid system administrator services Describe your task — we will contact you and suggest the optimal solution. The contact person This field is required Email This field is required Phone This field is required subject This field is required This field is required SEND Hosting Cloud VPS Dedicated Servers Basic Self-managed €0 Included by default Response time ≥ 10 h Communication channels * Control panels ISPmanager / HestiaCP / cPanel * CMS WordPress, DLE * CMS diagnostics Common errors (4xx/5xx, modules, permissions) * OS configuration Basic * Website migration 1 site up to ~1 GB * Cloudflare Up to 5 domains + basic SSL * Databases DB updates * *Basic support, connected automatically and free of charge. Includes assistance with basic questions about the service and typical situations, providing the necessary minimum support for correct use of the services. SHOW FULL COMPARISON BY DEFAULT Premium Extended support €7.80 by monthexcl. VAT Response time ≈ 30 min Communication channels * Control panels Any panels (Brainy, FastPanel, AApanel, etc.) * CMS Any CMS * CMS diagnostics System configuration errors * OS configuration Advanced * Website migration Unlimited * Cloudflare Unlimited domains * Databases Slow SQL diagnostics * 15% discount on ordering an additional server * Additional IP with a 10% discount * Free domain in .site, .xyz, .shop zone for 1 year * When upgrading to a higher plan, 22% discount on the first month *Bonus terms apply when purchasing for 1 year and after submitting a request to technical support. SHOW FULL COMPARISON CONNECT SERVICE Infinity Full management €19.60 by month excl. VAT Response time ≤ 5 min Communication channels * Control panels Adaptation of any third-party panels for the project * CMS Any CMS * CMS diagnostics Comprehensive analysis + fixing * OS configuration Performance optimization * Website migration Unlimited + complex cases * Cloudflare Unlimited + security configuration * Databases Diagnostics, optimization and acceleration * 18% discount on ordering an additional server * Additional IP with 13% discount * Free domain in .com, .net or .org zone for 1 year * Proactive monitoring on request: CPU/RAM/IO with notification settings in Telegram bot * When upgrading to a higher plan, 44% discount on the first month * Extended consultations on working with hosting, VPS, server and control panel *Bonus terms apply when purchasing for 1 year and after submitting a request to technical support. SHOW FULL COMPARISON CONNECT SERVICE ### Why choose paid technical support? With the help of technical support Everything is set up correctly and quickly Migration without downtime and content loss Firewall, SSL, regular backups are configured correctly Fast diagnostics and correction in one session Reliable working server and your peace of mind Self-Configuration Server setup Long search for instructions, high risk of errors Website migration Possible failures, downtimes, and data loss Security Often ignored or incorrectly configured Troubleshooting and error resolution Long search for information, trial and error method Final result Significant time costs and uncertainty ### Why choose paid technical support? With the help of technical support Self-Configuration Server setup Everything is set up correctly and quickly Long search for instructions, high risk of errors Website migration Migration without downtime and content loss Possible failures, downtimes, and data loss Security Firewall, SSL, regular backups are configured correctly Often ignored or incorrectly configured Troubleshooting and error resolution Fast diagnostics and correction in one session Long search for information, trial and error method Final result Reliable working server and your peace of mind Significant time costs and uncertainty Tariff advantages MANAGED TECHNICAL SUPPORT Basic BY DEFAULT Premium CONNECT SERVICE Infinity CONNECT SERVICE OPERATION Domain verification in Google Search Console Automation (bash/python/Telegram alerts) Monitoring setup (alerts, runobok) Alternative panels (proxy ISPmanager / HesitaCP / cPanel) Website availability diagnostics (if the failure is not on our side) Installation of virtualization systems (VMware, Proxmox) Installation of software without instructions (Uptime Kuma, etc.) Specialized Software (configuration according to technical specifications) OS Installation (manual mode, dedicated server) Legacy-DC (manual, auto-install, 'best effort') Installation and management of outdated OS Microcache Nginx / PHP-FPM (FastCGI, PHP-FPM optimization) TTFB and image optimization (cache headers, compression) Typical FTP server installation (vsftpd, proftpd) Server Health (service control, restart, etc.) Panel Configuration (ISPmanager, HestaCP, cPanel - basic config) PHP / MySQL Update (minor versions) Network check and configuration (IP, gateway, DNS, MTU) data recovery DB Recovery (InnoDB, recovery, dumps) Byte-by-byte copying (to another VM) Rollback after unsuccessful edits on the site/server CMS Installation Hardware incidents (diagnostics/escalation to DC) Resuming access to account and server Backup Configuration (ISPmanager, Hestia, cPanel, Cron) SECURITY Cloudflare/WAF+ (rules, rate limit) Antivirus check with recommendations SSH-keys (add, disable /root password) SSL-certificate (Let's Encrypt) Log analysis (bruteforce / DDoS / bots - basic support) Root password reset (server / MySQL) Tariff advantages MANAGED TECHNICAL SUPPORT Basic Premium Infinity OPERATION Domain verification in Google Search Console Automation (bash/python/Telegram alerts) Monitoring setup (alerts, runobok) Alternative panels (proxy ISPmanager / HesitaCP / cPanel) Website availability diagnostics (if the failure is not on our side) Installation of virtualization systems (VMware, Proxmox) Installation of software without instructions (Uptime Kuma, etc.) Specialized Software (configuration according to technical specifications) OS Installation (manual mode, dedicated server) Legacy-DC (manual, auto-install, 'best effort') Installation and management of outdated OS Microcache Nginx / PHP-FPM (FastCGI, PHP-FPM optimization) TTFB and image optimization (cache headers, compression) Typical FTP server installation (vsftpd, proftpd) Server Health (service control, restart, etc.) Panel Configuration (ISPmanager, HestaCP, cPanel - basic config) PHP / MySQL Update (minor versions) Network check and configuration (IP, gateway, DNS, MTU) data recovery DB Recovery (InnoDB, recovery, dumps) Byte-by-byte copying (to another VM) Rollback after unsuccessful edits on the site/server CMS Installation Hardware incidents (diagnostics/escalation to DC) Resuming access to account and server Backup Configuration (ISPmanager, Hestia, cPanel, Cron) SECURITY Cloudflare/WAF+ (rules, rate limit) Antivirus check with recommendations SSH-keys (add, disable /root password) SSL-certificate (Let's Encrypt) Log analysis (bruteforce / DDoS / bots - basic support) Root password reset (server / MySQL) ## How to get paid technical support ![builder](/static/site/imagesNew/premiumSupport/premium-support-video-img.avif?v=1789728819) ## FAQ on the Paid Technical Support Service Got Questions? We've Got Answers! ### What is paid technical support? Paid support includes extended work on your server or website, clear SLAs, and monthly backups. We do not limit basic requests — we add a turnkey service for those who value speed and results. Please note that basic support remains free of charge. ### What communication channels are available for paid support? Priority tickets and email with accelerated request processing. A chat with a specialist in Telegram 24/7 is also available. ### Are there limits on the number of requests with paid support? No, there are no limits on the number of requests. You can contact us at any time with questions of interest. All work is performed within the scope of services provided by this package. ### Can I get a refund if I am not satisfied with the quality of support? Refunds are not provided, as specialists pay maximum attention to each request, performing the work thoroughly, competently, and with high responsibility. ### Can I switch from free to paid support? Yes, you can switch to paid technical support at any time. To do this, select a suitable plan or contact the support service. ### What are the benefits of paid support? Basic support, as before, remains free. Paid support addresses a different goal: faster response times and assistance with administration (settings, migrations, backup restorations). This saves your time and reduces downtime risks. ### How can I cancel my paid technical support subscription? You can cancel the Premium or Infinity service at any time. To do this, create a ticket with technical support or send an email to support@zomro.com. The service is provided for a minimum of 30 calendar days from the moment of activation. After receiving your request, automatic renewal of the service will be disabled. A refund is possible only within the first 3 calendar days from the moment of payment, provided that you have not contacted support regarding this service. ### How to activate paid technical support? Select the appropriate plan in your personal account or contact support to subscribe. Show more ![faq_sphere](/static/site/imagesNew/faq_sphere.avif?v=1789728819) Your data has been successfully sent! Thank you for contacting us. We will get back to you shortly. Got it!