Paid Technical Support

Paid technical support plans are expert guidance, the fastest possible responses, optimization, migration, security, monitoring, and other solutions to improve server and website performance.
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Paid Technical Support Plans

One-time paid system administrator assistance

Available for any volume of one-time technical tasks.
Get top-level service from Zomro technical specialists to solve your one-off tasks. Pay only for the work within the agreed technical scope. The service is provided on an hourly billing basis.
Cost of services
zomro server
other servers
Cost per hour
€50
€55
Billing interval
20 min
20 min
Minimum charge
€12.50
€13.75
Cost of services
zomro server
Cost per hour >€60
Billing interval20 min
Minimum charge€20
other servers
Cost per hour€90
Billing interval20 min
Minimum charge€30
CONNECT SERVICE
SERVICE DELIVERY PROCESS
STEP 1Create a support request (response within 50 minutes)
STEP 2Together we define the desired result.
STEP 3Provide server access for technical review.
step 4Agree on the scope of work, timeline, and cost.
step 5Top up your balance and complete the payment.
step 6We complete the work and verify the result.
Robot Image
Request for paid system administrator services
Describe your task — we will contact you and suggest the optimal solution.
Basic
Self-managed
€0Included by default
Response time≥ 10 h
Communication channels
  • Control panels
    ISPmanager / HestiaCP / cPanel
  • CMS
    WordPress, DLE
  • CMS diagnostics
    Common errors (4xx/5xx, modules, permissions)
  • OS configuration
    Basic
  • Website migration
    1 site up to ~1 GB
  • Cloudflare
    Up to 5 domains + basic SSL
  • Databases
    DB updates
  • *Basic support, connected automatically and free of charge. Includes assistance with basic questions about the service and typical situations, providing the necessary minimum support for correct use of the services.
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Premium
Extended support
€9.90€ 15.50 by monthexcl. VAT
Response time≈ 30 min
Communication channels
  • Control panels
    Any panels (Brainy, FastPanel, AApanel, etc.)
  • CMS
    Any CMS
  • CMS diagnostics
    System configuration errors
  • OS configuration
    Advanced
  • Website migration
    Unlimited
  • Cloudflare
    Unlimited domains
  • Databases
    Slow SQL diagnostics
  • 15% discount on ordering an additional server
  • Additional IP with a 10% discount
  • Free domain in .site, .xyz, .shop zone for 1 year
  • When upgrading to a higher plan, 22% discount on the first month
    • *Bonus terms apply when purchasing for 1 year and after submitting a request to technical support.
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Infinity
Full management
€15.50€ 19.90 by monthexcl. VAT
Response time ≤ 5 min
Communication channels
  • Control panels
    Adaptation of any third-party panels for the project
  • CMS
    Any CMS
  • CMS diagnostics
    Comprehensive analysis + fixing
  • OS configuration
    Performance optimization
  • Website migration
    Unlimited + complex cases
  • Cloudflare
    Unlimited + security configuration
  • Databases
    Diagnostics, optimization and acceleration
  • 18% discount on ordering an additional server
  • Additional IP with 13% discount
  • Free domain in .com, .net or .org zone for 1 year
  • Proactive monitoring on request: CPU/RAM/IO with notification settings in Telegram bot
  • When upgrading to a higher plan, 44% discount on the first month
  • Extended consultations on working with hosting, VPS, server and control panel
    • *Bonus terms apply when purchasing for 1 year and after submitting a request to technical support.
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Why choose paid technical support?

With the help of technical support
Everything is set up correctly and quickly
Migration without downtime and content loss
Firewall, SSL, regular backups are configured correctly
Fast diagnostics and correction in one session
Reliable working server and your peace of mind
Self-Configuration
Server setup
Long search for instructions, high risk of errors
Website migration
Possible failures, downtimes, and data loss
Security
Often ignored or incorrectly configured
Troubleshooting and error resolution
Long search for information, trial and error method
Final result
Significant time costs and uncertainty

Why choose paid technical support?

With the help of technical support
Self-Configuration
Server setup
Everything is set up correctly and quickly
Long search for instructions, high risk of errors
Website migration
Migration without downtime and content loss
Possible failures, downtimes, and data loss
Security
Firewall, SSL, regular backups are configured correctly
Often ignored or incorrectly configured
Troubleshooting and error resolution
Fast diagnostics and correction in one session
Long search for information, trial and error method
Final result
Reliable working server and your peace of mind
Significant time costs and uncertainty
Tariff advantagesMANAGED TECHNICAL SUPPORT
BasicBY DEFAULT
PremiumCONNECT SERVICE
InfinityCONNECT SERVICE
Domain verification in Google Search Console
Automation (bash/python/Telegram alerts)
Monitoring setup (alerts, runobok)
Alternative panels (proxy ISPmanager / HesitaCP / cPanel)
Website availability diagnostics (if the failure is not on our side)
Installation of virtualization systems (VMware, Proxmox)
Installation of software without instructions (Uptime Kuma, etc.)
Specialized Software (configuration according to technical specifications)
OS Installation (manual mode, dedicated server)
Legacy-DC (manual, auto-install, 'best effort')
Installation and management of outdated OS
Microcache Nginx / PHP-FPM (FastCGI, PHP-FPM optimization)
TTFB and image optimization (cache headers, compression)
Typical FTP server installation (vsftpd, proftpd)
Server Health (service control, restart, etc.)
Panel Configuration (ISPmanager, HestaCP, cPanel - basic config)
PHP / MySQL Update (minor versions)
Network check and configuration (IP, gateway, DNS, MTU)
DB Recovery (InnoDB, recovery, dumps)
Byte-by-byte copying (to another VM)
Rollback after unsuccessful edits on the site/server
CMS Installation
Hardware incidents (diagnostics/escalation to DC)
Resuming access to account and server
Backup Configuration (ISPmanager, Hestia, cPanel, Cron)
Cloudflare/WAF+ (rules, rate limit)
Antivirus check with recommendations
SSH-keys (add, disable /root password)
SSL-certificate (Let's Encrypt)
Log analysis (bruteforce / DDoS / bots - basic support)
Root password reset (server / MySQL)
Tariff advantagesMANAGED TECHNICAL SUPPORT
Basic
Premium
Infinity
Domain verification in Google Search Console
Automation (bash/python/Telegram alerts)
Monitoring setup (alerts, runobok)
Alternative panels (proxy ISPmanager / HesitaCP / cPanel)
Website availability diagnostics (if the failure is not on our side)
Installation of virtualization systems (VMware, Proxmox)
Installation of software without instructions (Uptime Kuma, etc.)
Specialized Software (configuration according to technical specifications)
OS Installation (manual mode, dedicated server)
Legacy-DC (manual, auto-install, 'best effort')
Installation and management of outdated OS
Microcache Nginx / PHP-FPM (FastCGI, PHP-FPM optimization)
TTFB and image optimization (cache headers, compression)
Typical FTP server installation (vsftpd, proftpd)
Server Health (service control, restart, etc.)
Panel Configuration (ISPmanager, HestaCP, cPanel - basic config)
PHP / MySQL Update (minor versions)
Network check and configuration (IP, gateway, DNS, MTU)
DB Recovery (InnoDB, recovery, dumps)
Byte-by-byte copying (to another VM)
Rollback after unsuccessful edits on the site/server
CMS Installation
Hardware incidents (diagnostics/escalation to DC)
Resuming access to account and server
Backup Configuration (ISPmanager, Hestia, cPanel, Cron)
Cloudflare/WAF+ (rules, rate limit)
Antivirus check with recommendations
SSH-keys (add, disable /root password)
SSL-certificate (Let's Encrypt)
Log analysis (bruteforce / DDoS / bots - basic support)
Root password reset (server / MySQL)

How to get paid technical support

FAQ on the Paid Technical Support Service

Got Questions? We've Got Answers!

What is paid technical support?

Paid support includes extended work on your server or website, clear SLAs, and monthly backups. We do not limit basic requests — we add a turnkey service for those who value speed and results. Please note that basic support remains free of charge.

What communication channels are available for paid support?

Priority tickets and email with accelerated request processing. A chat with a specialist in Telegram 24/7 is also available.

Are there limits on the number of requests with paid support?

No, there are no limits on the number of requests. You can contact us at any time with questions of interest. All work is performed within the scope of services provided by this package.

Can I get a refund if I am not satisfied with the quality of support?

Refunds are not provided, as specialists pay maximum attention to each request, performing the work thoroughly, competently, and with high responsibility.

Can I switch from free to paid support?

Yes, you can switch to paid technical support at any time. To do this, select a suitable plan or contact the support service.

What are the benefits of paid support?

Basic support, as before, remains free. Paid support addresses a different goal: faster response times and assistance with administration (settings, migrations, backup restorations). This saves your time and reduces downtime risks.

How can I cancel my paid technical support subscription?

You can cancel the Premium or Infinity service at any time.

To do this, create a ticket with technical support or send an email to support@zomro.com.

The service is provided for a minimum of 30 calendar days from the moment of activation.
After receiving your request, automatic renewal of the service will be disabled.
A refund is possible only within the first 3 calendar days from the moment of payment, provided that you have not contacted support regarding this service.

How to activate paid technical support?

Select the appropriate plan in your personal account or contact support to subscribe.

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