RDP (Remote Desktop Protocol) is the standard way to remotely access a Windows server with a graphical interface. It allows you to connect to the VPS desktop and perform tasks just like on a regular PC: installing software, configuring settings, working with files, and Windows services.
Name [en]: This guide contains clear steps for connecting via RDP from Windows 10/11, macOS, Android, and iOS, as well as quick tips for troubleshooting errors and basic security
What you need
- Server IP address
- Login (usually Administrator)
- Password
- (Sometimes) RDP port: default is 3389
Where to get access credentials
- Open your Zomro personal account.
- Go to the section for your service (Cloud Services & Forex/Dedicated).
- Click the gear icon for the specific server → select Instructions
If credentials were sent to your email:
Connecting from Windows 10/11
Launch the RDP client
Press Win + R → type mstsc → press Enter.
Specify the server address
In the Computer field, enter the IP address.
If a non-standard port is used, specify it like this: IP:port (example:
203.0.113.10:52244).
Click Show Options and enter the username in the User name field (usually Administrator).
Connect
Click Connect..
If a certificate warning appears, click Yes (if you are connecting to your own server).
Enter the password → OK.
Connecting from macOS
Install the Windows App (Microsoft) from the App Store.
Open the app and click Add PC.
Enter the PC name (IP address or hostname).
User account: Administrator + password.
Click Connect.
Connecting from Android / iPhone (iOS)
Install the Windows App.
Add PC – enter the IP address or hostname.
Enter your username and password, then connect.
Connecting from iPhone (iOS)
Install the Windows App.
Add PC – enter the IP address or hostname.
Enter your username and password, then connect.
If it still doesn’t connect
Check the most common issues:
The server is turned on (status in the dashboard: “Suspended/Active”).
The IP address and password are correct for this server.
If the port was changed, use
IP:порт.
Checking the port from Windows
Checking the port from Windows
Test-NetConnection -ComputerName <SERVER_IP> -Port 3389
If TcpTestSucceeded : False – the port is closed or filtered (Firewall, access rules, non-standard port).
Common errors
“Remote Desktop can’t connect…” → issue with network/port/server turned off.
“The logon attempt failed” → incorrect username/password, Caps Lock, or wrong keyboard layout.
Black screen / very slow → reduce quality in the Experience tab.
What to send to support if it still doesn’t work
Server IP
Time of the connection attempt
Error text or screenshot
Result of
Test-NetConnection